We currently offer delivery to the countries listed at checkout. Availability may vary by product and destination.
Shipping charges are displayed at checkout before payment. Unless otherwise stated, orders over €400 qualify for free standard shipping and orders below €400 are subject to a €15 standard shipping fee. We reserve the right to change these commercial rates prospectively; the applicable charge will be shown before you place your order.
Please note that €400 / €15 are the current commercial rates provided for the pilot and should be reviewed before launch.
Orders are generally processed within 1–2 business days. Once dispatched, you will receive a shipping confirmation and, where available, tracking information.
Delivery times depend on destination and shipping method and will be shown or estimated during checkout. If no specific delivery period is agreed, applicable EU consumer rules generally require delivery without undue delay and within 30 days. If we fail to deliver within the agreed or legally applicable period, you may have rights to require delivery and, in certain circumstances, terminate the contract and obtain a refund.
For deliveries within the EU, applicable VAT and mandatory charges will be handled as stated at checkout. For deliveries to destinations outside the EU, the recipient may be responsible for import duties, customs charges, local taxes or other fees unless stated otherwise at checkout.
If your parcel arrives visibly damaged or you receive the wrong product, please contact support@todaalife.com with your order number and, where possible, photographs of the parcel and product. This does not limit your statutory consumer rights.
For consumer purchases, risk generally passes to you when you or a third party designated by you (other than the carrier) takes physical possession of the goods, unless applicable mandatory law provides otherwise.
